Shipping Policy

Shipping Policy

You can trust that your order will be quickly processed and safely delivered! Please read the details below for further information regarding when you should expect to receive your package from Éclair Naturals:

  • Once we receive your order, we will send you an order confirmation via email.
  • Standard shipping is currently offered on all orders. Standard shipping delivery is 3-5 business days from the continental U.S., 3-7 business days for Alaska and Hawaii and 4-8 business days for U.S. Protectorates.
  • Once we receive your payment, we will send you a payment confirmation via email.
  • When your order ships we will send you a confirmation email that provides estimated delivery date and tracking information.
  • Shipping charges are determined by the total dollar amount of your order as noted below, excluding applicable sales tax.
  • Please contact us at orders@eclairnaturals.com for shipping to Canada or other international destinations.

Free Shipping – Limited Time on Regular Product Orders

We offer free ground delivery shipping on regular orders over $49.00 within the continental U.S. (Hawaii and Alaska are excluded).

Shipping Pricing:

 

Order Total*
Standard Shipping
$0.00 – $24.99
$5.95
$25.00 – $48.99
$6.95
$49.00 and up
FREE

*Excluding applicable sales tax and handling charges

Return Policy

We hope you enjoy your purchase!  But if you are dissatisfied with your order for any reason, you can return your items for a refund or exchange.

Refunds for items returned within 60 days of the purchase date will be credited in the same form as the original payment type (with a receipt) or a replacement product will be sent free of charge.

For Internet orders on www.eclairnaturals.com please send an email to info@eclairnaturals.com and indicate whether you prefer a refund (applies only if original receipt is included and the product was purchased within the last 60 days) or replacement, the reason for the return and a description of the item you are returning. We will process a return authorization electronically and provide a response to you directly via email.

For all other purchases please mail your package in a prepaid, insured, traceable method to the address below, and indicate whether you prefer a refund (applies only if original receipt is included and the product was purchased within the last 60 days) or replacement, the reason for the return, a description of the item you are returning, and the purchase price. We’re sorry, your shipping and handling charges are not refundable.  Your return/exchange will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Please allow 10-14 days for your return/exchange to be processed.